Shipping policy

SHIPPING POLICY
TERMS OF DELIVERY
The Seller delivers the order to the Buyer in accordance with the delivery method chosen by the Buyer (delivery using OMNIVA and DPD parcel terminals).
Delivery using OMNIVA parcel terminal, price - 2.50 EUR;
Delivery using DPD parcel cabinet, price - 2.50 EUR;
In cases where the Buyer wishes to receive an order using another method of delivery, then the Buyer must coordinate it with the Seller.
The order preparation term is 1-3 working days.
In cases where delivery has been delayed, the Seller shall immediately inform the Buyer of the delay in delivery of the order.
The Seller shall not be liable for any delay in the delivery of the goods due to the delay of the delivery service provider selected by the Buyer.
RETURN POLICY
The buyer has the right to refuse the ordered product or exchange it within 14 days of receiving the order in the following cases:
1. The product is not used;
2. The product is not damaged.
In order to refuse the ordered product, the Buyer contacts the Seller by writing to e-mail: info@purus.pet
Costs related to the return of goods due to the Buyer’s refusal shall be borne by the Buyer.
In cases where defects in the delivered goods or defects in the product of the goods have been established, the Seller shall cover all costs related to the exchange or return of the goods.
In case the Buyer wishes to exchange goods, the expenses related to the exchange of goods shall be borne by the Buyer. An invoice is issued to the buyer for repeated delivery for the exchange of goods according to the chosen type of delivery.
The Seller returns the money to the Buyer’s bank account within 14 days from the receipt of the goods.